SHIPPING & RETURNS
Fast & Efficient, Right to your Doorstep
We strive for fast, efficient shipping so that you get your wood products when you need them. Given the nature of our assortment, many products are large and heavy and not cost-effective to ship, so click here to find a retailer closest to you.
If you have any questions about your order, please contact us at (800)-421-8960 8AM-5PM M-F MST or send an email to firstname.lastname@example.org. We will be happy to help you out!
Please Note: Bear Mountain BBQ is committed to shipping out all orders as quickly as possible. However, due to the significant surge in volume and other impacts due to COVID-19 and the 2021 Holiday periods, delivery carriers may experience delays across the United States.
Online Order Shipping Details:
- Order processing may take up to 10 business days to package, process, and ship. Customers will be contacted if processing times are extended, especially during advertised sales and promotions.
- Shipping times may be extended by observed Holidays, inclement weather, and factors out of our control.
- All BBQ pellet bags will ship via FedEx and SMOKE 'EMS™ will ship via USPS.
- All sales and promotions are subject to change at any time, with no prior notice.
We stand by our products and the quality with which they were made.
If for any reason you are not absolutely happy with your online purchase, please return the item(s) within 90 days for a full refund or exchange. For a fast and simple return, start by calling us here: 800-421-8960 (M-F 8AM-5PM, MST) or sending us an email at email@example.com.