SHIPPING & RETURNS

Fast & Efficient, Right to your Doorstep

We strive for fast, efficient shipping so that you get your wood products when you need them.  Given the nature of our assortment, many products are large and heavy and not cost-effective to ship, so click here to find a retailer closest to you. 

If you have any questions about your order, please send an email to onlinestore@bearmountainbbq.com. We will be happy to help you out! 

Online Order Shipping Details:

• Order processing may take up to 10 business days to package, process, and ship.  Customers will be contacted if processing times are extended, especially during advertised sales and promotions.

• Shipping times may be extended by observed Holidays, inclement weather, and factors out of our control.

• All BBQ pellet bags will ship via the best available carrier, which may include USPS, FedEx and UPS.  Note: orders may be shipped in multiple packages when ordering multiple bags.  Please review provided carrier tracking information for your order details.

• All sales and promotions are subject to change at any time, with no prior notice.

We stand by our products and the quality with which they were made.

If for any reason you are not happy with your online purchase, please contact us at onlinestore@bearmountainbbq.com.  Bear Mountain BBQ does not pay for return shipping. Bear Mountain BBQ does not honor retail price matching. Our customer service team is available between 8am - 5pm EST Monday through Friday.