SHIPPING & RETURNS

Fast & Efficient, Right to your Doorstep

We strive for fast, efficient shipping so that you get your wood products when you need them.  Given the nature of our assortment, many products are large and heavy and not cost-effective to ship, so click here to find a retailer closest to you. 

If you have any questions about your order, please contact us at (800)-421-8960 8AM-5PM M-F MST or send an email to onlinestore@bearmountainbbq.com. We will be happy to help you out! 

Please Note: Bear Mountain BBQ is committed to shipping out all orders as quickly as possible. However, due to the significant surge in volume and other impacts due to COVID-19 and the 2020 Holidays, delivery carriers are currently experiencing delays across the United States.

Online Order Shipping Details:

  • Due to COVID-19, order processing may take up to 10 business days to package, process, and ship.  Customers will be contacted if processing times are extended.
  • Shipping times may be affected by observed Holidays, inclement weather, and factors out of our control.
  • All BBQ pellet bags will ship via FedEx and SMOKE 'EMS™ will ship via USPS.
  • All sales and promotions are subject to change at any time, with no prior notice.

We stand by our products and the quality with which they were made.

If for any reason you are not absolutely happy with your purchase, please return the item(s) for a full refund or exchange.  For a fast and simple return, start by calling us here: 800-421-8960 (M-F 8AM-5PM, MST) or sending us an email at onlinestore@bearmountainbbq.com.

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