SHIPPING & RETURNS
Fast & Efficient, Right to your Doorstep
We strive for fast, efficient shipping so that you get your wood products when you need them. Given the nature of our assortment, many products are large and heavy and not cost-effective to ship, so click here to find a retailer closest to you.
If you have any questions about your order, please send an email to email@example.com. We will be happy to help you out!
Please Note: Bear Mountain BBQ is committed to shipping out all orders as quickly as possible. However, due to winter weather and other impacts due to COVID-19 Omicron variant related staff shortages, delivery carriers may experience delays across the United States.
Online Order Shipping Details:
Order processing may take up to 10 business days to package, process, and ship. Customers will be contacted if processing times are extended, especially during advertised sales and promotions.
Shipping times may be extended by observed Holidays, inclement weather, and factors out of our control.
All BBQ pellet bags will ship via FedEx and SMOKE 'EMS™ will ship via USPS. Note: orders may be shipped in multiple packages when ordering mutliple bags. Please review provided carrier tracking information for your order details.
All sales and promotions are subject to change at any time, with no prior notice.
We stand by our products and the quality with which they were made.
If for any reason you are not happy with your online purchase, please contact us at firstname.lastname@example.org. Bear Mountain BBQ does not pay for return shipping. Bear Mountain BBQ does not honor retail price matching. Our customer service team is available between 8am - 5pm EST Monday through Friday.