- FREE SHIPPING ON ALL ORDERS-

SHIPPING & RETURNS

Fast & Efficient, Right to your Doorstep

We strive for fast, efficient shipping so that you get your wood products when you need them.  Given the nature of our assortment, many products are large and heavy and not cost-effective to ship, so click hereto find a retailer closest to you.  If you have any questions about your order, please contact us at (800)-421-8690 8AM-5PM M-F MST or send us an email onlinestore@bearmountainbbq.com and we will be happy to help you out. 

Online Order Shipping Details:

  • Due to COVID-19, order processing may take up to 10 business days to package, process, and ship.  Customers will be contacted if processing times are extended.
  • Shipping times may be affected by observed Holidays, inclement weather, and factors out of our control.
  • Expedited and Express shipping options are available - please email onlinestore@bearmountainbbq.com to inquire.
  • All BBQ pellet bags will ship via FedEx.
  • All sales and promotions are subject to change at any time, with no notice.

We stand by our products and the quality with which they were made.

If for any reason you are not absolutely happy with your purchase, please return the item(s) for a full refund or exchange.  For a fast and simple return, start by calling us here: 800-421-8960 (M-F 8AM-5PM, MST) or sending us an email at onlinestore@bearmountainbbq.com.

SIGN UP FOR GRILLING TIPS

Don't miss out on the latest flavor releases, events and more.

.